Quick FAQ

Get the answers to your most pressing questions


Used Furniture

AptDeco 101

What is AptDeco?

What cities do you currently serve?

What is AptDeco's selling fee?

How do I join AptDeco?

Selling on AptDeco

Selling on AptDeco

How do I create a listing?

How do I price my item?

I've sold an item. What's next?

How and when do I get paid?

Making a purchase

Buying on AptDeco

How do I buy an item?

What happens after a purchase?

Can I pick up an item vs. have it delivered?

How do I use a promo code?

Pick up and Delivery

Pickup & Delivery

How much does delivery cost?

Do you provide insurance (COIs)?

Can I shorten my time window?

Do I have to disassemble my item?

Do you pick up and deliver to my area?

What happens if building damage occurs?

Can AptDeco take care of extensive furniture disassembly?


Getting Paid

My Listings

How do I edit my listing?

How do I unpublish my item?

How can I sell faster?

How do I opt-in to cover delivery for my item?

Returns and Refunds Paid

Returns & Refunds

What is AptDeco's return policy?

The item I purchased does not match the listing

What happens if my item does not fit into my building?

How To's

How To's

How do I contact a seller?

How do I send a coupon to a buyer?

How do I return an item?

Troubleshoting

Troubleshooting

I cannot sign-in to my account

I want to update my email address

I want to delete my account

Report a problem with the site




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