What is AptDeco?
AptDeco is the easiest way to buy and sell used furniture. We take care of payments, scheduling, pick up & delivery, insurance, and much more!
We currently serve New York City and the Washington, D.C. - Metro Area.
What cities do you currently serve?
AptDeco is currently available in New York City, Washington D.C., and surrounding areas. We are working really hard to make our service available in other cities as soon as possible!
Buying from outside our coverage area is feasible, but our flat rate delivery fee only applies within New York City and D.C.. The delivery fee outside our coverage area would instead be calculated at a rate of $99 + $2 per mile.
For more information on this, please see our delivery pricing page.
What is AptDeco's selling fee?
Listing is free on AptDeco. When you make a sale, you will keep 71% - 84% of your sale.
We’ll keep the rest of the sale in order to provide you with customer support 7–days a week, help advertise your item(s), handle payment processing (credit card fees, etc), returns, and providing the necessary insurance.
How do I join AptDeco?
To join AptDeco, simply click here. You may register as an individual, or as a business if you're a furniture store.
Users can also use their Facebook accounts to register on AptDeco.This makes the process easier since it doesn't require to create new credentials.
How do I create a listing?
Creating a listing is very simple. Just click on Sell My Stuff at the top of this page and fill out the details. When listing, you'll be required to add pictures of your item, provide details and a brief descritption, and name your price.
How do I price my item?
Furniture loses up to 60% of its value once it leaves a store. We advise sellers to price items at at least 50% off their original cost. You can visit our Furniture Calculator to get a better idea idea on the value of your item(s).
During the listing process we also provide a recommended price for your specific item based on the brand, the item's conditions, and past historical sales through our site.
I've sold an item. What's next?
Once a buyer purchases your item, your furniture will be marked as ‘Sold.’ From there, we will notify you via email about the purchase and will ask you to confirm the sale request.
If the buyer requests an AptDeco delivery, we will ask you to either accept the pickup/delivery dates the buyer suggested or propose new pickup/delivery dates. From there both parties will determine a pickup/delivery date that is feasible for them.
If a buyer requests a self pickup, we’ll provide you and the buyer with each other’s contact information once you confirm the sale.
How and when do I get paid?
Earnings from sales are transferred to your bank account, or debit card via direct deposit. To get paid, please make sure you've successfully added your payout preferences under your dashboard.
Payment will be visible in your bank account two-to-five business days after pickup is confirmed, depending on your bank's processing time.
If you don’t receive your payment within that time frame, please contact us and we’ll be happy to assist you with your payment.
How do I buy an item?
To buy an item on AptDeco, simply locate an item you wish to purchase and add it to your shopping cart.
Once you're ready to purchase, go to your shopping cart and click on 'proceed to purchase request' – that's it!
What happens after a purchase?
Once you submit a purchase request, we’ll inform the seller and hold your payment. The seller has 24 hours to confirm your purchase. If the seller confirms, we'll process your payment. If the seller doesn’t confirm the request on time, we'll cancel the sale and release the hold on your account.
Right after checking out you’ll be asked to propose a delivery date to the seller. Once the seller confirms the sale request, they can either confirm one of the dates you selected or propose additional pickup/delivery dates. Once both parties are in agreement, we’ll proceed to schedule the pickup and delivery on our system.
If you choose to pick up an item yourself, we’ll provide you and the seller with each other’s contact information once the sale is confirmed.
Can I pick up an item vs. have it delivered?
Yes, as long as the seller provides it as an option on their listing. When you add an item to checkout you’ll be prompted if you’d like for the item to be delivered or picked up by you.
If you decide to pick up an item, we’ll provide both parties with each other’s contact information via email once a sale has been confirmed.
How do I use a promo code?
Once you reach checkout, on the right side of the page you'll see the payment breakdown. Right below it, it says 'Have a promo code?'' and then a button 'Click here to enter it'. Make sure you enter the code correctly into this box and hit submit.
Your savings will be reflected in the grand total.
How much does delivery cost?
We offer the simplest delivery fees out there! Most items fall under the $95 flat-rate delivery bracket. Smaller items get delivered for $35, and extra large items can go up to $145 (items such as china cabinets, etc).
Extra large items tend to require an extra delivery team member and additional time to complete.
For more information on this, please see our delivery pricing page.
Do you provide insurance (COIs)?
We can absolutely provide a certificate of insurance for your pick up or delivery. Please go ahead and fill out the following form, and we'll have it completed and sent to you directly to share with the appropriate parties.
It does take some time to have the form produced, so please try and complete it as soon as possible. You may need to check with your building and/or receive a sample form to complete some of the requested information.
Can I shorten my time window?
Unfortunately, at the moment we cannot promise a shortened window given NYC traffic.
We would suggest that you ask a friend, neighbor, or member of building staff to help cover a part of the window just in case.
Additionally, our delivery team notifies customers 45 minutes in advance before arrival, which should help you to plan appropriately.
Do I have to disassemble my item?
If your item requires disassembly, our delivery team will disassemble the item for you at time of pickup. It’s important that they do so as it will help them understand how to reassemble the item quickly at the buyer’s location.
If your item is already disassembled, our delivery team will take the item in good faith. However, the seller will assume full responsibility if any pieces, screws, and/or tools are missing.
Do you pick up and deliver to my area?
How do I edit my listing?
How do I unpublish my item?
Once you’re there, scroll to the item you're trying to edit, click on ‘Select Action’ and ‘Edit Listing’. Don’t forget to click on ‘Publish my item’ once you’re done!
Please unpublish any item that is no longer available as soon as possible. This prevents prospective buyers from purchasing an item that is no longer available.
How can I sell faster?
The first step to increase your chances of selling furniture is to have a complete listing. That means having great pictures, providing complete descriptions, and pricing your items competitively. We've also learned that sellers who cover 50%-100% of the delivery cost, tend to sell 3X as fast!
How do I opt-in to cover delivery for my item?
A great way to increase your chances of selling is by covering delivery for the item you're selling. In order to do so, go to 'My Listings' and locate the item you want to cover delivery for.
Once you locate the item, click on 'Select Action' and then 'Edit listing'. You'll then be able to select to cover 50% or 100% of the delivery cost of your item. You can always make up for the loss in earnings by pricing your item slightly higher.
What is AptDeco's return policy?
All sales are final on AptDeco. However, buyers may request to return an item and get a refund if the item was misrepresented in the listing. In this case the seller's earnings will be returned to the buyer.
In the case of a self-pickup, the buyer must inspect items carefully at the pickup location. If a buyer notices any discrepancies with the item, they are advised to not take the item with them. Otherwise, our return policy and money back guarantee will not apply.
Read more about our Returns and Refunds policy.
The item I purchased does not match the listing
If your item arrives and it doesn't match the listing in condition, brand, size, or authenticity, just let us know. We'll give you a full refund.
Please contact us within 24 hours after your item is delivered with evidence of the discrepancies. Keep in mind that we cannot hold sellers accountable for any discrepancies to the item if you respond after the 24-hour window expires.
Read more about our Money-Back Guarantee policy.
What happens if my item does not fit into my building?
If an item you purchased does not fit in your place but the dimensions in the listing are accurate, we will proceed with completing the sale. Since sales are final, you cannot return the item, but you will have the choice of either accepting the item or keeping the item and re-selling it on our site.
In the case that you want to re-sell the item you purchased, we’re happy to waive the selling fees. Keep in mind, you'll have to keep the item until the item re-sells. Otherwise, we can have the item stored at an additional cost until it re-sells.
How do I contact a seller?
In order to contact the seller of an item, simply go to the item you want to inquire about and locate the 'Contact Seller' button right below the images of the item.
Feel free to ask questions relevant to the item you're interested in.
How do I send a coupon to a buyer?
In order to increase your chances of selling, we allow sellers to send coupons to potential buyers.
To send a the coupon or discount, simply go to 'My Listings', locate your item, and check if you see a 'Send Discount' button on the far right of the item's picture. If you see it, click on that link and send the desired discount.
If you don't see the 'Send Discount' button, it means your item has yet to be added to a buyer's shoppping cart.
How do I return an item?
In order to request to return an item you've purchased, go to 'My Account' and click 'My Purchase History'. Scroll to your item's transaction number and click the 'Request a Return' button on the right side.
From there, provide a written description, as well as pictures, of your item's discrepancies. If you need to provide a video of the discrepancies, please email the video to firstname.lastname@example.org.
Note: You have 24 hours, after your item has been delivered, to request a return. After this, we can no longer process your request to return. If you don't see the 'Request a Return' button, your 24 hours have already expired.
I cannot sign-in to my account
If you can't sign into your account it may mean that you're not entering your email correctly, you may have forgotten your password, or signed up with a Facebook account.
In all these cases, please make sure you're entering your information correctly. If you cannot remember your password, please click on 'Forgot password' to reset your password.
I want to update my email address
I want to delete my account
We're sad to see you go! To delete your account, please contact us stating so.
If your account is deleted, all active listings you have will automatically be unpublished. Please allow a few days for this change to take effect.
Report a problem with the site
Our engineering team is working hard to make sure AptDeco is always running smoothly. From time to time, however, some bugs may need to be squashed!
Feel free to report a bug here.